Return and Exchange Policy
Your satisfaction is very important to us. If you are not satisfied with your item(s) you may return it for a refund or an exchange (minus shipping & restocking fee) within 7 days of receiving your order. Please read details below carefully.
Return Policy
- Returns must be accompanied by an RA (Return Authorization) number, which can be obtained by contacting customer service or email at : customerservice@shoppersdirectlingerie.com. Unauthorized returns will be refused. Only items that meet the return policy will be issued an RA#.
- Returns must be unworn and in their original packaging and have all tags and garments still attached. Items must be in original condition in which they were received. Items will be declined for return if tags or attached items have been removed or missing, or the item is damaged in any way.
- Returns must be received and postmarked within 7days of delivery receipt.
- Unworn returns not following return policy may be issued store credit as determined by Shoppersdirectlingerie.com.
- Costumes/and costume accessories are considered a special occasion (seasonal) item and are not refundable. Costumes can be exchanged for a different size within 7 days of receipt; if we have the size in our inventory.
Please make your selection carefully when choosing these items. A size chart link is located on every item page for your convenience. If you feel you need help with sizes, please contact our customer service department prior to placing your order and we will be happy to assist you.
- Due to strict government health regulations, we cannot accept returns or exchanges on any oils or lotions, novelty items, hosiery, panties or any intimate item that covers the crotch including but not limited to, lingerie sets that have panties of any kind.
- Shoes may only be exchanged for a different size, assuming they are in original packaging and show no marks from wearing on rough surface.
- Shipping & handling charges are nonrefundable.
- All returned and exchanged items are subject to a 15% restocking fee per item.
- Please note it is the sender's responsibility to ensure the goods arrive safely. We recommend returns be sent insured and with delivery confirmation since we are not responsible for items that may be lost or damaged during this transition.
- Orders that are returned due to an incorrect address provided, or notice left but not picked-up will be canceled and are subject to a 15% restocking fee. If an order is re-sent for delivery, the standard shipping charges will apply each time the order is shipped.
- The return process may take up to 15 business days to appear on the original credit card used.
Sale or Discounted items are non-returnable, non-refundable and non-exchangeable. If these items are returned they will be sent back to you at your expense.
All returns are subject to the sole discretion of shoppersdirectlingerie.com and supersede the terms and conditions herein.
Cancellations:
Should you need to cancel an order please note that cancellations are only allowed before the order has shipped which is within 24 hrs of submitting the order. All cancellations are subject to a 15% restocking fee. If an order is refused at the time of delivery the customer is responsible for the item should it be lost by the USPS and any additional fees charged for returning the item to Shopper's Direct Inc.
